Welcome to the West Ham United Online Store. Please read the following terms and conditions (the "Terms and Conditions") carefully before using this website. By using this website or any sub-site accessible on this website, the user ("user" or "you") accepts, without limitation or qualification, the Terms and Conditions set out below and any additional Terms and Conditions set out in any sub-site. If you do not agree to these Terms and Conditions, you should exit the website. West Ham United Online Store will notify users of any material changes to the Terms and Conditions by publishing a notice of such changes on this website. Your continued use of this site implies that you accept to be bound by any updated version of the Terms and Conditions. You may wish to open these terms and conditions in another browser window so you may print them out.

Auction
West Ham reserve the right to remove any bids that are deemed to be suspicious or fraudulent.

Ownership and Operation
West Ham United Online Store is an official website of West Ham United Football Club Limited.

London Stadium, Queen Elizabeth Olympic Park, London, England, E20 2ST

Registration
You will need to register with West Ham United Online Store to place an order for products through our website.

Conditions of Registration

If you are under 18, you must ask your parents or a guardian before you:

1) E-mail a West Ham United related email address

2) Send any information to:

West Ham United Stadium Store

London Stadium, Queen Elizabeth Olympic Park,

London, England, E20 2ST

3) Buy anything online

By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or a guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.

Miscellaneous
The Terms and Conditions together with our Delivery, Returns and Security & Privacy Policy contain the full and complete understanding between West Ham United Football Club Limited and you. No advice or information, whether oral or written, obtained by you through or from the website or from any conversations with our staff will operate to vary these terms and conditions.

Email Service
In situations where West Ham United Football Club Limited gives you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions. 

Governing Law
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this website from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law. 

Terms and Conditions of Website

Copyright
All content included on this website including but not limited to website design, text, graphics, audio clips, visual clips, logos, button icons and the selection and arrangement thereof is the property of West Ham United Football Club Limited or its content suppliers and is protected by UK and international copyright laws. 

All software used on this website is the property of West Ham United Football Club Limited and is protected by UK and international copyright laws ALL RIGHTS ARE RESERVED. Any other use of materials on this website including but not limited to reproduction for purposes other than those noted above, modification, distribution, transmission and broadcasting, republication, downloading or uploading without the prior written permission of West Ham United Football Club Limited is strictly prohibited. 

Notification of Copyright Infringement
West Ham United Football Club Limited, will in appropriate circumstances, terminate the accounts of users who infringe the intellectual property rights of others. If you believe that your work has been used or copied in a way that constitutes copyright infringement, please email us at onlinestore@westhamunited.co.uk with a notice ("Notice") containing the following elements:

• a physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest that is alleged to have been infringed a description of the copyrighted work or works that you claim have been infringed and which you request to be removed from the site;
• a description of the location of the material that you claim is being infringed;
• information sufficient to permit West Ham United Football Club Limited to contact you, such as your physical address, telephone number and e-mail address;
• a statement by you that you have a good faith belief that the use of the material identified in your Notice in the manner complained of is not authorised by the copyright owner, its agent, or the law;
• a statement by you that the information in your Notice is accurate and that you are the copyright owner or are authorised to act on the copyright owner's behalf. 

You can notify us of any claims of copyright infringement at the following address:

West Ham United Stadium Store

London Stadium, Queen Elizabeth Olympic Park,

London, England, E20 2ST

Trademarks
West Ham United Football Club Limited and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of West Ham United Football Club Limited other trademarks, product names and company names or logos cited herein are the property of their respective owners including the Club ("Third Party Trade Marks"). You are not permitted to use the West Ham United Football Club Limited Trademarks or Third Party Trademarks without the prior written consent of West Ham United Football Club Limited or such third parties that may own the Trademarks.

We will aggressively pursue any individual/company that attempts to profit from unauthorized use of any of our intellectual property without exception.

For further information on intellectual property matters contact us at: 

West Ham United Stadium Store

London Stadium, Queen Elizabeth Olympic Park,

London, England, E20 2ST

Content Supplied by Users
If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including without limitation moral rights, proprietary rights or any other right, including the right to approve the way in which West Ham United Football Club Limited uses such material. 

Any material submitted to this website, may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used on a royalty free basis by West Ham United Football Club Limited anywhere in the world, in any medium, in perpetuity. 

Please note that this provision does not relate to any personal data that you submit which will be dealt with in accordance with the provisions of this website's 'Privacy Policy' which is part of these Terms and Conditions. 

Amending the Terms and Conditions of Use 
West Ham United Football Club Limited may add to, change or remove any part of these Terms and Conditions at any time. When material changes are made to the Terms and Conditions, a notice will be published on the home page of the West Ham United Football Club Limited website notifying users that such changes have been made. By continuing to use this website after the publication of such a notice, you are indicating your acceptance of those changes. West Ham United Football Club Limited may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability. 

Privacy
We treat your privacy very seriously. West Ham United Football Club Limited Privacy Policy provides details about the type of information we may collect from you and details of how we may use this information. You are asked to read our Privacy Policy, which forms a part of these Terms and Conditions and sets out the way in which your personal data is handled. 

Use of the Site
You agree that you will only use our website in a way which is consistent with the Terms and Conditions and which complies with applicable laws and regulations. In particular you agree that you will not use this website to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt this website. You acknowledge that this website and any goods that you obtain from our website are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission. 

Availability
West Ham United Football Club Limited will use all reasonable endeavours to ensure that this website is fully operational at all times. However we cannot guarantee that the website will be fault free. In particular, access to this website may be interrupted or restricted to allow for emergency or routine repairs or maintenance to be carried out or the introduction of new facilities or services.

Further, by using this website and any sub-site, you acknowledge and agree that the Internet uses elements and relies upon services, input and facilities which are not within the control of and if West Ham United Football Club Limited is totally or partially prevented or delayed in the performance of any of its obligations in providing a particular service, such a situation will constitute a 'force majeure' and  West Ham United Football Club Limited shall be excused the performance for so long as such a situation endures. 

For the purposes of these Terms and Conditions, the term 'force majeure' shall be deemed to include any cause affecting the performance by West Ham United Football Club Limited of its obligations arising from or attributable to acts, events, omissions or accidents beyond the reasonable control of West Ham United Football Club Limited and in particular, but not by way of limitation, shall include strikes, lock-outs, other industrial action, actual or threatened terrorist action, civil commotion, riot, crowd disorder, invasion, war, threat or preparation for war, fire, technical or power failure, software, hardware or telecommunication or other network failures, interruptions, disruptions or malfunctions, explosions, storm, flood, earthquake, subsidence, structural damage, epidemic or other natural or physical disaster, any legislation, regulation, rule or ruling of government, court or any competent authority. 

West Ham United Football Club Limited reserves its right to restrict, suspend or terminate your use of this website or any of our services at any time if we believe, in our absolute discretion, that you have breached these Terms and Conditions.

You agree to indemnify, defend and hold West Ham United Football Club Limited, all of their associate companies, their directors, employees, information providers, licensors and licensees, officers and partners, (collectively, the "Indemnified Parties") harmless from and against any and all liability and costs (including, without limitation, legal fees and costs), incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms and Conditions. You will co-operate as fully as reasonably required by West Ham United Football Club Limited, as the case may be, in defence of any claim. West Ham United Football Club Limited reserve the right, at their own expense, to assume the exclusive defence and control of any matter and you shall not in any event settle any matter without the written consent of West Ham United Football Club Limited

Alterations
We may amend this website and our services in any way and at any time with or without notice to you. 

Complaints and Comments
If you have any complaints or comments about our website or any of the products supplied to you, please email us at onlinestore@westhamunited.co.uk

Limitation of Liability
To the fullest extent permitted by applicable laws, none of the West Ham United Football Club Limited nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if the Club have been advised of the possibility of such loss or damages or such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall West Ham United Football Club Limited total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.

Disclaimer
This website and its contents are provided without any representations or warranties of any kind, either express or implied.  and West Ham United Football Club Limited disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, West Ham United Football Club Limited do not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website. 

Links to External Sites

West Ham United Football Club Limited is not responsible for any content displayed on external sites linked to the Official West Ham store and does not accept liability for their associations. 

Terms and Conditions of Purchase

Purchasing Goods
Your order is accepted and a contract is formed when we dispatch the goods you have ordered and not before. For instance, a contract is not formed at the point when we take payment for the goods you have ordered, nor when you receive our confirmation of your order. Until the goods are dispatched we may reject, and you may cancel, the order.

Exceptions apply to orders for personalised items and goods made to your order which, in most cases, cannot be cancelled by you once you have received email confirmation of your order unless the product if fault. Following formation of the contract we shall continue to own any goods ordered until we have received payment in full from you even though the goods may have already been delivered to you.
 
Promotions
Any promotions run on this website may be exclusive to this website; they are not necessarily available via our other stores and vice versa.

The following terms & conditions apply to all promotions:

• If you receive a free item, you are not able to exchange it for the full value of the product or an exchange unless the item is faulty
• Promotions are always subject to stock availability 
• Any promotions or sales featured on this website are also subject to any specific terms & conditions that we wish to apply
• Sale items, books and gift cards are not included in promotions unless specifically stated
• Promotions cannot be used in conjunction with one another unless specifically stated.

Pre-Ordering items from West Ham United Online Store
West Ham United Football Club Limited will pre-authorize and charge for all pre-ordered shirts when the order is received. The reason is to ensure that stock is allocated against your order and to provide sufficient time to pick, pack and customize the shirt (where applicable) in time for the launch date. It is also sometimes necessary for the customer to confirm details contained within the order.

10% Discount for Season Ticket Holders

Applies only to Full Price Umbro merchandise in-store and online. Cannot be used in conjunction with other offers.

When claiming your discount in-store you will need to show your 2024/25 season ticket card and proof of renewal at the till as retail stores cannot validate if your card is still active. Failure to provide such information will result in no discount being given and retrospective discount will not be offered.

If you are buying online then you will need to login to the online store with your 2023/24 season ticket details (failure to provide such information will result in no discount being given and retrospective discount will not be offered) and the discount will be subtracted from the basket.

Club Cash

Club Cash can be used towards purchases in-store and online. You will have the option to use part or all of your Club Cash balance on transactions. West Ham United Club Cash scheme will operate on an annual 12-month period, starting on 1 June 2024 to 31 May 2025, with any Club Cash earned in that period having to be redeemed by May 31. Only one season ticket with club cash can be used per transaction.

Discount Codes

Please note that discount code promotions are valid for the time period listed on the relevant communications. Please note discount codes cannot be used in conjunction with any other offer or in conjunction with Season Ticket Holder Discount. Codes are valid for one use only by a customer. 

Tax - Autralian customers 

Goods and Services Tax (GST) in Australia

Australia's Goods and Services Tax is a 10% tax on the sale of most goods and services in Australia.

From 1 July 2018, the GST will apply to sales of low value goods imported into Australia. This means than a 10% charge will be applied to your order at checkout. Please note Autralian orders as well as orders outside the UK are not subject to 20% VAT taxation. GST applies only to orders shipped to addresses in Australia. 

Recycling at West Ham

You can now recycle your old WHUFC electricals with us.

We offer a free in store take back scheme of your old electrical appliance on a like for like basis.

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

You can return your items on a like for like basis free in store.  Find our store locations here

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with a crossed-out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com