Delivery Services

FAQs 

• What should I do if my delivery has not arrived?

  • For UK orders, please allow up to 5 working days for delivery.
  • For international orders, please allow up to 14 working days.
  • You can track your order 48 hours after despatch.
  • If your order hasn’t arrived after these timeframes, please contact us within 30 days of placing your order. We cannot accept responsibility for missing orders reported after this period.
  • To report a missing delivery, email us at onlinestore@westhamunited.co.uk with the following details:
    • Full name
    • Delivery address
    • Order number
  • Note: Delivery times may be longer during peak periods such as kit launches, Black Friday, and Christmas. We’ll share updates during these times.

• When will my order be despatched?

• We aim to despatch all orders on the same day they are placed. However, there may be occasional delays due to security checks or stock issues. 

• Do you deliver to PO Boxes?

• No, we do not ship to PO Box addresses as all parcels must be signed for. 

• Why did I receive a refund after placing my order?

• If an item you ordered is out of stock, we will issue a refund via your original payment method. While we work hard to keep our stock levels accurate, occasional discrepancies may occur. We apologise for any inconvenience caused.

• Do you deliver liquids overseas?

• Unfortunately, we do not ship liquid products outside of the UK. Orders containing liquids can only be delivered within the United Kingdom.

• How much are US Customs?

  • From the 5th April 2025, there will be a 10% customs charge for all goods that are imported into the USA from the UK.
  • This will not show on the checkout, and instead, you will be contacted separately by US Customs to pay for these goods.
  • More information can be found via UK Parliament.

• How much are Australian Taxes?

  • Australia's Goods and Services Tax (GST) is a 10% tax on the sale of most goods and services.
  • From 1 July 2018, GST will apply to sales of low-value goods imported into Australia. This means that a 10% charge will be applied to your order at checkout. Please note that Australian orders and orders outside the UK are not subject to 20% VAT taxation. GST applies only to orders shipped to addresses in Australia. 

Are Customs/Taxes due for other countries?

• Yes - all countries will need to pay some sort of customs or extra tax.
• The amount is determined by the size and weight of your parcel.
• More information can be found via UK Parliament.

• How do I contact West Ham about an order?

  • Please see our Contact Us page