Returns & Exchanges Policy

Unwanted Items - Returns

You may return any item within 28 days of delivery in its unworn, unused condition and original packaging for a full refund of the price you paid for the item.

Personalised products can only be returned or exchanged if incorrect due to a mistake or if the product is faulty. Once a name or number has been printed on a shirt, we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.  Please therefore take care to ensure that you order the correct size and put exactly what you wish to see. i.e. for example, if you want a surname and the number 5. Put ‘Smith’ and then ‘5’. If you put down ‘05’, we will print both the zero and the five.

Please note Gift cards, along with E-Vouchers, are non-refudnable. Also, neither can be used to purchase tickets, food, or anything other than merchandise. E-vouchers can only be used online. Whereas gift cards can be used online or in any of our stores.

Unwanted Items - Exchanges

If you require an exchange, we will be happy to process this for you. However, you will need to pay for the return postage to us and we do not refund this charge. Please ensure you have included contact details on your returns form.

Faulty/Damaged Items

West Ham United strives to have the best products and merchandise for all our supporters. However, we sometimes may slip below this standard. If this happens to you and the item you receive is faulty or damaged, firstly, we apologise. Please return to us within 28 days, stating whether you’d like a full refund or an exchange. If you provide us with proof of the postage receipt, we will reimburse the cost by using your original method of payment. Please do so by contacting us via onlinestore@westhamunited.co.uk

All delivery re-shipping charges for non-faulty goods/exchanges are the customer's liability.

Automatic Refunds

If we do not have an item that you have ordered, we will immediately refund you the way that you paid. We strive to ensure we have all items available, unfortunately however on occasion goods may become out of stock. We apologise for these instances.

How to Return/Exchange

Please complete and enclose the returns form that can be found on the back of the delivery note (you must complete the returns slip correctly, or we will delay the refund or exchange. If you fail to provide this, we may not be able to provide a refund).

Please allow up to 14 working days for this to be processed.

If you would like to return in store please return your goods to any of our stores in the original packaging with your online order form. Unfortunately, stores are only able to process exchanges not refunds on the day. If you wish to leave it with us you can and we can arrange a refund.

Full Terms and Conditions are available.